TERMS & CONDITIONS OF SALE, INCLUDING RETURNS, REFUNDS & EXCHANGES
Polkadoodles Ltd, 15 Bull Commercial Centre, Stockton-on-the-Forest, York, YO32 9LE, UK
Tel: +44(1904) 400527
At Polkadoodles we are extremely proud of our customer service and we are praised on a daily basis for going "above and beyond" for our customers - we know that without you we wouldn't have a business so if you have any kind of issue or problem with our products or the website etc please email us at...website@polkadoodles.co.uk
If you do have a problem, please refer to the following notes:
WHOLESALE:
All products are shipped "FOB shipping point" or "FOB origin/ex works". This means that the customer/buyer is responsible for shipping fees and takes responsibility for the product once it leaves our premises.
REFUNDS/RETURNS/EXCHANGES
While we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged goods from us you may contact us within 5 days of receiving your order to arrange a replacement or full refund. Simply email us with your contact information and we will contact you to discuss arrangements for return of the damaged goods and issuing a replacement or refund to you.
STANDARD LEGAL TERMS AND CONDITIONS OF SALE UNDER THE *DISTANCE SELLING RULES (DSR) AND REGULATIONS ACT (issued by the Office For Fair Trading):
CANCELLATION/RETURN OF FOB/EX WORKS ORDERS:
• Orders which have been cancelled or returned for refund must be returned at the customer's own costs and postage and shipping will not be refunded.
We assure you of our best attention and customer service at all times - please feel free to contact us with all your customer service issues at the above email address or telephone +44 1904 400527
Customer Service is a priority within our business - please help us to maintain our outstanding reputation for service by also being aware of the DSR rules above.
If you have an issue with an order or delivery we want to resolve it quickly for you so please contact us directly in the event of any complaint.
We respect your rights to dispute issues through Paypal if we have not resolved it satisfactorily for you ourselves, but a Paypal Dispute should only be raised in extreme conditions as it can restrict our ability to resolve your complaint quickly and effectively. We always prefer to deal directly with our customers and pride ourselves on our service.